Return & Refund Policy
Not satisfied with your purchase? No worries! We've made returns simple and stress-free. Learn about our hassle-free return process below.
Days Return Window
For most product categories
Quick Refunds
5-7 business days processing
Free Pickup
We collect from your doorstep
Quick Navigation
Cancellation Policy Return Windows Return Process Return Conditions Non-Returnable Items FAQsCancellation Policy
Before your order is shipped
Free Cancellation
Cancel anytime before dispatch at no cost.
Out for Delivery
Cannot cancel, but you can reject at doorstep.
Time Window
Varies by category. Check product page for details.
Seller Cancellation
Full refund for prepaid orders if seller cancels.
Return Windows by Category
10 Days Return
- Furniture & Home Decor
- Fashion & Lifestyle
- Watches & Accessories
- Bags & Luggage
- Winter Wear
- Pet Supplies
7 Days Return
- Home Improvement Tools
- Books & Stationery
- Sports Equipment
- Toys & Games
- Auto Accessories
- Small Electronics
Electronics & Appliances
- Mobile Phones
- Laptops & Tablets
- Audio Devices
- Cameras & Gadgets
Medicine & Health
- Allopathy Medicines
- Homeopathy Products
How to Return an Item
Request Return
Go to My Orders and select the item to return
Select Reason
Tell us why you want to return the product
Schedule Pickup
Choose a convenient time for collection
Get Refund
Refund processed within 5-7 business days
Return Conditions
For a successful return, please ensure your product meets these conditions:
Correct Product
IMEI, serial number, barcode & MRP tag must match and be visible.
Complete Product
All accessories, freebies, manuals & combo items must be included.
Unused Product
Product must be unused, unwashed, with intact seals & tags.
Undamaged Product
No scratches, dents, tears or damage to the product.
Original Packaging
Product's original box/packaging should be undamaged.
For Electronics
Device must be formatted, screen lock & iCloud disabled.
Important Notice
Our pickup executive will check these conditions. Return will be rejected if conditions are not met.
Non-Returnable Items
Due to hygiene, safety, or perishable nature, the following items cannot be returned:
General Rules
- Replacement Unavailable: If seller cannot process a replacement, a refund will be provided instead.
- Missing Accessories: If an accessory is missing/damaged, seller may replace just the accessory or issue store credit.
- Open Box Delivery: Once you accept an open box delivery, returns are only for manufacturing defects. Learn more
- Installation Products: Do not open packaging yourself. GoodGuy authorized personnel will help with unboxing and installation.
- Furniture Returns: Issues will first be checked by service personnel who may replace faulty parts. Full replacement only if part replacement won't solve the issue.
- Return Limit: GoodGuy reserves the right to restrict the number of returns per order after evaluation.
Frequently Asked Questions
Still Have Questions?
Our customer support team is ready to help you with any return-related queries.
