Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
1. Introduction
Welcome to GoodGuy ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.goodguyng.com and use our services.
By accessing or using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide when you:
- Create an account: Name, email address, phone number, password
- Make a purchase: Billing address, shipping address, payment information
- Contact us: Name, email, phone number, message content
- Subscribe to newsletters: Email address, preferences
- Write reviews: Name, rating, review content
2.2 Information Automatically Collected
When you access our platform, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, search queries
- Location Data: General location based on IP address
- Cookies & Similar Technologies: Session data, preferences, authentication tokens
2.3 Information from Third Parties
We may receive information from:
- Payment processors (transaction confirmations)
- Social media platforms (if you choose to link accounts)
- Delivery partners (delivery status updates)
3. How We Use Your Information
We use collected information to:
- Process Orders: Fulfill purchases, process payments, arrange delivery
- Manage Your Account: Maintain your profile, order history, preferences
- Communicate: Send order updates, promotional offers (with consent), respond to inquiries
- Improve Services: Analyze usage patterns, enhance user experience, develop new features
- Ensure Security: Detect fraud, prevent unauthorized access, protect against malicious activity
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Personalization: Recommend products, customize content, remember preferences
4. Information Sharing & Disclosure
We do not sell your personal information. We may share information with:
4.1 Service Providers
- Payment processors (Flutterwave, Paystack)
- Delivery partners and logistics companies
- Cloud hosting providers
- Email service providers
- Analytics services
4.2 Vendors & Sellers
When you purchase from third-party vendors on our platform, we share necessary information (name, shipping address, order details) to fulfill your order.
4.3 Legal Requirements
We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases and secure servers
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Password Protection: Hashed and salted password storage
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured format
- Withdraw Consent: Revoke previously given consent
To exercise these rights, please contact us at care@goodguyng.com or through your account settings.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
For significant changes, we will notify you via email or a prominent notice on our website.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
GoodGuy Nigeria
No 31 Saint Finbarr's Road, Akoka, Yaba, Lagos, Nigeria
Email: care@goodguyng.com
Phone: +234 805 106 7944
