High Impact from Day One
Directly shape marketplace operations, packaging standards, and merchant success strategies.
Performance-Driven Growth
Competitive base pay plus generous commissions, project bonuses, and rapid promotion paths.
Supportive Culture
Autonomous, collaborative environment where your voice and creative solutions are celebrated.
Active Open Positions
Find a role where you can make a tangible difference.
Vendor Operations & Fulfillment Quality Specialist
Take ownership of merchant quality and fulfillment excellence across Good Guy. You will onboard sellers, audit product listings, enforce our official 10-point packaging standards, and ensure lightning-fast dispatches.
Key Responsibilities:
- Onboard new vendors and audit submitted products for high-resolution images, specifications, and accurate pricing.
- Enforce the Good Guy Vendor Packaging SOP (10-point rubric, 4"x6" labels, interior packing slips).
- Audit vendor dispatch times (<24h SLA) and coordinate with courier partners.
- Assist merchants with catalog uploads and stock reconciliation.
E-Commerce Growth & Customer Support Specialist
Drive storefront revenue, customer happiness, and community engagement. You will manage real-time Live Chat support, curate seasonal promotional collections, run social unboxing highlights, and handle customer returns.
Key Responsibilities:
- Deliver instant, empathetic support on Good Guy Live Chat (<3 min response time).
- Curate trending product collections with countdown timers in the Admin Panel.
- Post short-form social unboxings and styling highlights on Instagram & TikTok.
- Review return requests and coordinate smooth resolutions with customers.
Submit Your Application
Complete the form below and upload your CV. We review every application personally.
Our Hiring Process
Application Review
We review your CV, experience, and cover note within 3–5 business days.
Practical Work Simulation
Shortlisted candidates complete a 30-minute real-world scenario (e.g. audit a vendor listing or handle a customer inquiry).
Culture & Competency Interview
A 20-minute video or phone conversation with our team leads.
Offer & Paid Onboarding
Successful candidates receive a formal offer with a 14-day paid orientation.
